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Online Doctor FAQ

Online care by board-certified, American trained primary care physicians.

WebDoctors - Frequently Asked Questions

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WebDoctors is an online telemedicine portal where you can have access to a board certified physician in your area 24 hours a day, 7 days a week.

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At webdoctors.com, we treat common, easily diagnosable day to day medical problems. Examples of what we treat include treating upper respiratory tract infections/URI’s, STDs, bladder or urinary tract infections, pink eye, ear infections, skin rashes like poison ivy, allergic rhinitis and flu syndrome, etc. Board certified physicians at webdoctors.com can provide an audio/video consultation and send an electronic prescription to the pharmacy of your choice.

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Yes, we treat children 2 years and older for minor ailments. For the child to be treated online, parent or legal guardian has to start the consultation.

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You can request a priority or VIP consultation if you are in a rush for any reason. Examples include, if you pharmacy is about to close, if you have to catch a flight or are traveling, or other similar situations. Priority consultation is not meant for emergency situations. The quality of service for a routine and priority consultation is the same. There is a small additional fee for a priority consultation.

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In many situations, a telemedicine visit can be much more convenient and affordable. You can get live help and a prescription if needed from the comfort of your home without exposing yourself to more germs in a waiting room. Many patients appreciate the convenience of not being forced to sit in a waiting room surrounded by sick people when they are not feeling well. The virtual consultations with an online physician are much more efficient and cheaper rather than going to the emergency room or urgent care. The services are available on-demand, and there is no need to take time off from work.

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Yes, there will be charges to utilize the physicians at WebDoctors. The charges are modest, and usually comparable to or slightly above the co payment you will pay while visiting an emergency room or primary care physician’s office. The charge for common conditions start at $49, and higher for other conditions. You will know exactly the amount you are paying before the time of signing out. You will pay us a consultation fee, and you will pay for the prescription separately at the pharmacy you select. You can use your insurance at the pharmacy as you would normally do. Whenever possible, we prescribe generic medications to reduce your cost. We also accept most insurance plans.

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Yes. Before physicians at WebDoctors will refill your prescriptions, you will be required to fill in your complete medical history and the medication you have been taking. No narcotic or controlled substances will be refilled. We can typically provide a short term refill for most non-narcotic medications. There will be no charge if the refill request is denied by the physician. Please keep the bottles of your medications in front of you at the time of discussion with a physician, to verify the exact name and dosage of the medications.

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We are able to send your records to your primary care physician upon receiving a request and authorization from you.

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Yes. Your information is kept confidential. We will only release records if authorized by you.

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The physicians at webdoctors.com treat only common, self-diagnosable conditions. Physicians at WebDoctors do not provide any assurance or guarantee that the advice and prescription provided will lead to your improvement. If your condition does not improve within 48 hours, or worsens during this time, you should go to the nearest emergency room or contact your primary care physician.

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Yes, we accept insurance from all major providers, including Blue Cross Blue Shield, Cigna, United Healthcare, Aetna and others.

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Yes. We will be happy to provide you written notification that you were treated by a WebDoctors physician, and this note along with proof of purchase from a pharmacy can be submitted to your employer or whomever else it may concern. We do not provide or fill paperwork for any long term disability or prolonged absence from work.

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Waiting times vary, but you can typically expect to speak to a doctor within an hour or less. We also provide priority consultations/services for those who are in a rush. Examples include, if you pharmacy is about to close, if you have to catch a flight or are traveling, or other similar situations. The quality of service for a routine and priority consultation is the same. Priority consultations are not meant for medical emergencies.

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After completing your first consultation with us, you will be assigned a unique referral code. You can share this code with family and friends. Each time this code is used you as well as your referral will earn 100 points (equivalent to $10) in rewards! Your medical privacy is protected and will not be shared with anyone.

Click here to learn more about our care referral & rewards program.

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Login to your account, or create a new account and follow instructions. Select option for “Medication Refill”. For Alcohol Use Disorder refills, use the “Alcohol Use Disorder Follow-up” button. 

Every medication refill requires a brief consultation with a physician to update your medical condition. 

*We do not refill medications via emails or phone calls

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Our system will let you know which physicians are available at a given time. We strongly recommend that you use a physician on call to expedite your consultation request in a timely manor. 

*All physicians follow the same protocol and guidelines. All physicians have access to your previous medial records. 

Prices shown are for routine consultations. If you choose an upgraded consultation level, the prices are slightly higher.

About webdoctors.com

webdoctors.com is an online medical provider  that aims to help and treat common medical ailments. We have board certified physicians who are on call to speak with you 24/7, every day of the year. If you have a minor medical issue, you can speak with an online doctor using your mobile device or computer, and receive an online prescription sent to your local pharmacy. Most patients utilizing webdoctors.com have an immediate online medical consultation with no waiting, and the physician is able to instantly send your prescription to the pharmacy of your choice.

The Benefits of Using webdoctors.com

  • We provide immediate access to board-certified primary care physicians for our patients. If you’re suffering from a common medical problem, and it is diagnosable online, reach out to us instead of taking a trip to the ER or to urgent care.
  • Did you know that the average cost of an ER visit is about $500? A trip to urgent care could cost you up to $300, not to mention $150 for a primary office visit. At webdoctors.com, our fees start as little as $59.95 for many conditions, with no subscriptions or insurance necessary.
  • ER Waiting Rooms, Urgent Care and Doctors Offices can often spread illnesses as easily as treating them. Many times patients can end up feeling worse after visiting a doctor’s office visit than better. webdoctors.com allows patients to receive care from a board-certified physician from the comfort of their own home.
  • When you are paying for an online doctor visit, you are only paying for the time with your doctor. You do not have to worry about the additional costs that come with in-person doctor visits.

Key Stats and Cost Considerations about Online Doctors

According to Health Affairs, “A key attraction of this type of telehealth [telephone or video conferencing] is growing rapidly.” Of 300,000 patient data collected, 88 percent are trying out this new way to consult a doctor. Consumer Reports discovered that online doctor visits “can cut cost and time, but people may be more inclined to use telehealth when they otherwise would have done nothing.” A recent report from BBC yielded that around two-fifths of Americans ages 22-38 are now seeking “routine medical services virtually, says a digital health survey from consultancy firm Accenture.” In 2022—just a few years from now—virtual doctor visits in the US will reach 105 million.

What Does WebDoctors Treat Online?

Starting at $59.95, our online doctors treat a wide range of medical ailments. Check out some of the following reasons to reach out to WebDoctors:

  • Sinusitis
  • Ear Infection (Otitis, Swimmers Ear)
  • Alcohol Use Disorder
  • STD Treatment
  • Urinary Tract Infection
  • Sore throat, Tonsillitis
  • Laryngitis
  • Conjunctivitis (Pink Eye)
  • Seasonal Allergies
  • Erectile Dysfunction (ED)
  • Herpes
  • Vaginal Yeast Infections
  • Depression/Anxiety
  • COVID-19
  • Upper Respiratory Tract Infection
  • Bronchitis (no history of asthma)
  • Upper Respiratory Infection
  • Mild Wheezing
  • Flu (Influenza)
  • Poison Ivy /Poison Oak
  • Contact Dermatitis
  • Acne
  • Refill Medication
  • Tooth Ache/ Tooth Infection

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